Refund Policy
Tapdeq 30-Day Refund Policy Terms and Conditions
By purchasing and using our smart networking products, you agree to abide by these terms.
Eligibility for Refund
The Tapdeq 30-Day Refund Policy applies only to Tapdeq's smart products purchased directly from our official website.
To be eligible for a refund, you must request it within 30 days from the original purchase date. Refunds will only be considered if the issue reported is genuine and affects the product's intended use.
Requesting a Refund
To initiate a refund, please contact our customer support team at support@tapdeq.com within the 30-day period.
Provide your original order details and a brief explanation of any issues you've encountered that impact the product’s usability.
Refund Process
Once your refund request is received and approved, our team will guide you through the return process. You may be required to return the product in its original condition, packaging, and with all included accessories, shipping it to our warehouse. Please note that the shipping cost is non-refundable.
The refund will be processed once we receive the returned product and verify its condition.
Refund Amount
The refund will cover only the product's cost. Please note that 60% of the amount, covering handling, design, and taxes, is non-refundable. Shipping, handling, or any additional fees incurred during the purchase are also non-refundable.
Normal Use
Tapping against another smart device as intended.
Contact Information
For refund inquiries, please contact Tapdeq Customer Support at support@tapdeq.com.
Non-Eligibility for Refund
Once your refund request is received and approved, our team will guide you through the return process. You may be required to return the product in its original condition, packaging, and with all included accessories, shipping it to our warehouse. Please note that the shipping cost is non-refundable.
The refund will be processed once we receive the returned product and verify its condition.
Processing Time
Once your refund request is received and approved, our team will guide you through the return process. You may be required to return the product in its original condition, packaging, and with all included accessories, shipping it to our warehouse. Please note that the shipping cost is non-refundable.
The refund will be processed once we receive the returned product and verify its condition.
Modification of Terms
Tapdeq reserves the right to modify or amend these terms and conditions at any time without prior notice.
By proceeding with your Tapdeq smart networking product purchase, you acknowledge and accept the Tapdeq 30-Day Refund Policy as stated above.
* Tapdeq reserves the right to modify or amend these terms and conditions at any time without prior notice.