Refund Policy 

Tapdeq 30-Day Refund Policy Terms and Conditions

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By purchasing and using our smart networking products, you agree to abide by these terms.

 

Eligibility for Refund

The Tapdeq 30-Day Refund Policy applies only to Tapdeq's smart products purchased directly from our official website.

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To be eligible for a refund, you must request it within 30 days from the original purchase date. Refunds will only be considered if the issue reported is genuine and affects the product's intended use.

 

Requesting a Refund

To initiate a refund, please contact our customer support team at support@tapdeq.com within the 30-day period.

Provide your original order details and a brief explanation of any issues you've encountered that impact the product’s usability.

 

Refund Process

Once your refund request is received and approved, our team will guide you through the return process. You may be required to return the product in its original condition, packaging, and with all included accessories, shipping it to our warehouse. Please note that the shipping cost is non-refundable.

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The refund will be processed once we receive the returned product and verify its condition.

 

Refund Amount

The refund will cover only the product's cost. Please note that 60% of the amount, covering handling, design, and taxes, is non-refundable. Shipping, handling, or any additional fees incurred during the purchase are also non-refundable.

 

Non-Eligibility for Refund

Refund requests must be made within 30 days from the purchase date.

Requests made after 30 days will not be accepted.

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Products damaged due to misuse, neglect, accidents, unauthorized modifications, or any actions beyond normal use are not eligible for a refund.

 

Processing Time

Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund.

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If approved, the refund will be processed to the original payment method within a reasonable timeframe.

 

Normal Use

Tapping against another smart device as intended.

 

Contact Information

For refund inquiries, please contact Tapdeq Customer Support at support@tapdeq.com.

 

Modification of Terms

Tapdeq reserves the right to modify or amend these terms and conditions at any time without prior notice.

 

By proceeding with your Tapdeq smart networking product purchase, you acknowledge and accept the Tapdeq 30-Day Refund Policy as stated above.