Privacy Policy

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Tapdeq Connect LLP ("Company," "we," "us," or "our") is committed to protecting the privacy and security of our users' ("you" or "your") personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you use our website, products, and services, in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (IT Rules, 2011).

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1. Information We Collect

We collect the following types of information:

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a. Personal Information

• Name

• Email address

• Phone number

• Billing and shipping address

• Payment information (processed securely through third-party payment gateways)

• Any other information you provide when using our services

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b. Non-Personal Information

• IP address

• Browser type

• Device information

• Cookies and tracking data

• Usage data (e.g., website navigation, time spent on pages)

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2. How We Use Your Information

We use the information collected for the following purposes:

• To process orders and transactions

• To personalize and improve our services

• To provide customer support

• To send promotional materials and updates (with your consent)

• To analyze website performance and user behavior

• To comply with legal obligations

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3. Consent and User Rights

As per the DPDP Act, 2023, users have the following rights:

• Right to Access & Correction: Users can request access to and modification of their data.

• Right to Erasure: Users can request deletion of their personal data once the intended purpose is fulfilled.

• Right to Withdraw Consent: Users can withdraw consent for data processing at any time.

• Right to Grievance Redressal: Users can file complaints regarding data misuse, which we will address within 30 days.

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4. Data Localization and Transfers

If applicable, certain categories of personal data must be stored in India. If we transfer data outside India, we ensure appropriate safeguards are in place.

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5. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with:

• Service Providers: Third-party vendors that help us operate our business (e.g., payment processors, shipping partners)

• Legal Authorities: When required by law or to protect our legal rights

• Business Transfers: In the event of a merger, acquisition, or sale of assets

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6. Data Security

We take appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

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7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience and analyze website performance. You can manage cookie preferences through your browser settings.

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8. Grievance Redressal Mechanism

As per IT Rules, 2011, users can contact our Grievance Officer to address data privacy concerns. Complaints will be addressed within 30 days.

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Tapdeq Connect LLP

Add: 2nd And 3rd Floor Privillion Block, Thaltej Road, Ahmedabad, Ahmadabad City, Gujarat, India, 380054

Email: connect@tapdeq.com

Phone: 9904337780

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9. Data Breach Notification

If a data breach occurs, we will notify the Indian Computer Emergency Response Team (CERT-In) as required by law.

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10. Data Retention Policy

We retain personal data only for as long as necessary to fulfill the stated purpose. Once the purpose is fulfilled, data will be securely deleted unless legally required otherwise.

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11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

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12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

 

Tapdeq Connect LLP

Add: 2nd And 3rd Floor Privillion Block, Thaltej Road, Ahmedabad, Ahmadabad City, Gujarat, India, 380054

Email: connect@tapdeq.com

Phone: 9904337780